Privacy Policy

Our Commitment to Your Privacy

At NBT New Britain Towing Service, we respect your privacy. This policy explains what information we collect, how we use it, and how we protect it. We only collect information necessary to provide you with excellent towing and roadside assistance services.

Information We Collect

When you contact us for service, we collect information needed to help you. This includes:

• Your name and phone number
• Your location and destination
• Vehicle information (make, model, year, color)
• Description of your situation or problem
• Payment information when you use our services

If you visit our website, we may collect standard information like your IP address, browser type, and pages you visit. This helps us improve our website and understand how people use it.

How We Use Your Information

We use the information you provide to deliver the services you request. Here is how we use your data:

• To dispatch our tow truck to your location
• To communicate with you about your service
• To process your payment
• To keep records of services provided
• To follow up on your experience and resolve any concerns
• To send you appointment reminders or service updates

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

When We Share Your Information

We only share your information when necessary to provide our services or as required by law:

• With your insurance company if you request us to coordinate with them
• With repair shops or storage facilities where we deliver your vehicle
• With payment processors to complete your transaction
• With law enforcement if required by a court order or legal process

Payment Information Security

When you pay by credit or debit card, your payment information is processed through secure payment systems. We do not store your complete card numbers on our systems. All payment processing is encrypted and follows industry security standards.

How We Protect Your Information

We take reasonable precautions to protect your information from unauthorized access, loss, or misuse. Our team is trained to handle your information responsibly. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Website Tracking

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, but this may affect some website features.

How Long We Keep Your Information

We keep your information for as long as necessary to provide services, maintain records for business purposes, and comply with legal requirements. Service records are typically retained for several years for warranty, insurance, and legal purposes.

Your Rights and Choices

You have rights regarding your personal information:

• You can ask what information we have about you
• You can request corrections to inaccurate information
• You can opt out of marketing communications
• You can request deletion of your information, subject to legal requirements

To exercise these rights, please contact us at (959) 222-2384 or hello@towingnewbritain.com.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website with the date it was last updated.

Contact Us About Privacy

If you have questions or concerns about this privacy policy or how we handle your information, please reach out to us. Call (959) 222-2384 or email hello@towingnewbritain.com. We are here to help and address your concerns.